SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Badr-Stores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://badr-stores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was fantastic. It took long time to arrive but it is fantastic good since i have been purchased goods from Ali express.
The order came during, I recommend 5 +. I do not know the quality of the set, I think it's good. After using the kit, I will write a review.
The goods were delivered by courier. I liked everything very much
Ordered 12.11 came 30.11 thought in a week will come, another item from China in 17 days came, and here in his side is somewhere. 18 days is much for Russia.
Delivered very quickly, in 6 days, the goods are good, I advise the store!
Ordered 11.11, came in 4 days. In the case has not yet tried, but looks like a quality product. I bought for 1150r. For this money, what you need!
Excellent set, heavy engendering trust. For car repair is the most.
Great tools. Yes, not premium level of execution of some elements, but such quantity with quality, which is-absolutely justifies the invested funds. Yes, and such a thing is taken for a long time. Advise! With the store did not communicate, the delivery is fast (a week before Tomsk reached).
It came in 7 days on IML. The whole tool says chrome vanadium. I just in case I took out the crack and lubricated, there was no grease in it. For home use quite. P.S. has a small head on the case but according to the reviews it has most who took the smallest set. P.P.S. in the kit there is an adapter (I do not know what to call it) the place under it is there under it is under the handle of the trembles and then the Chinese simply throw it from above.
Отправка продавцом и доставка сверхбыстрая,за неделю.Товар соответствует описанию.Товар и продавца рекомендую!
Классный набор, можно на подарок даже. По прочности не проверял, думаю для мелких поделок в самый раз.Продовца рекомендую.
I arrive perfect and everything as the description says! Great for the price you have.
якісний набір. продавця рекомендую.
today received the item. only one part is missing. all ok.
Набор неплохой, все части целые, все подходят. Единствнный минус- очень долго доставлялся((
хорошие инструменты метал качественный
Excellent product, as the offer indicates. Thank you salesman. Dispatch arrived faster than other orders I have waiting. Thank you very much