SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Badr-Stores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://badr-stores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good! Great store!
Llego aproximadamente en 3 semanas a belgorod - Rusia;bien equipado, la caja sin daños, el los auriculares funciona tal cual con lo descrito, satisfecho con la compra!
me encantaron y llegaron en muy buen estado
Delivery 20 days, the store was in touch. Packing is good, tight box on the magnet. The sound quality is good, the bass is there, personally, I have half an hour tired of ears, from the birch, the sound in the circle is not heard, because the ears are completely closed, you need to get used to it. For the metro the most that, for the street will not go, you will need to constantly reduce the sound. I tried as a headset with one ear, normally, on the phone to communicate perfectly. So the headphones are earplugs for an amateur, the quality is worthy.
Original product, arrived very quickly without fees recommend store/store.
Good os headphones good sound easy to use is well heard calls and music has good sound
Genuine product hight quality honest store in twelve days Super recommend
Fully satisfied with the product. But store sent it through Singpost which is worst of all. singpost first waste time in transporting the item to singapore, then waste time in transporting from Karachi to Lahore. Almost 15 days lost in above two transits. where as Chinapost reaches directly to Lahore. I do not understand why seller always choose Singpost?. I am sure its about transportation cost. anyways It reaches to me in 55 days which is way too long.
Goods received! Thank you to the store, did not "throw"!!! Everything works, super! But the phone needs to be kept nearby. .. Otherwise satisfied! We need to get used to... Seller respect!!!
Delivery to Moscow 14 days. The sound quality pleased, the bass is present, the iPhone 11 is connected to the problem-free, the person in the room hears perfectly, touch control without false teams, bought instead of ugreen, in which there was a background not a loud squeak and a bad touch control on the sensor, the companion almost did not hear me.
The product arrived in good condition as offered, takes almost a month and a half.
They are excellent, good sound, good noise canceling, very comfortable/, very nice, I arrive alone in 21 excellent days
Product arrived on time and in good condition. I am satisfied Thank you
Everything came in due form, for such a price at altitude. I recommend
Hi, very good headphones for that price. The high and low frequencies are good, sound good. The store I recommend.
The goods arrived at the specified time, but the Post Office did not notify well packed conveniently sit well not fall out comfortable. Thank you store.
I don't know why they're so praised. Sound compared to mi air 2SE no!! Codec only SBC! The microphone is good. There is nothing in the VerveLife application except the location.
Nice sound quality item took long to arrive guess it's the pandemic 34days. I recommend
O produto chegou no prazo combinado e muito bem embalado. Produto original, sim de excelente qualidade, funcionando perfeitamente.