SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Badr-Stores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://badr-stores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived super fast 27 days. Still not tested. Make comments later.
Everything is super working
Very good. It sounds strong. Still learning to load it. It comes with a small USB cable.
Delivery to Ukraine 12 days. Headphones are very satisfied. Quickly charge and for a long time enough. I charge once 6 V 1.5-2 weeks, ATO and 3. Good sound, and the color is cool. Thank you so much!
Very good product arrived well ahead of schedule and in perfect condition
Made the request on 31/08 and arrived HJ 24/09, still not tested
great to receive the product after 14 days. got what I requested.
It's super. Both work perfectly. Recommend. We came earlier.
Madly liked the goods, the sound is good, came very quickly, everything works, satisfied with the purchase
I'm fast. They're perfect.
доставка огонь, до Питера за 11 дней .наушники прикольные, меняешь амбушюры и фиг вытащишь из ушей, с родными выпадают. звук для этой цены очень приличный. чехол хлюпенький, сколько держит заряд ещё не проверял. как гарнитура работают вполне приемлимо. брал для пробежек. все хорошо.с продавцом не общался
До Ульяновска пришли за 2 недели , заражённые , к iPhone подключились быстро , можно использовать один наушник , басы в есть , купил за 300р , за такое качество некоторые 2-3к просят .из уха не падают , бюджетный вариант , меня устраивает , слушал музыку 3 часа , не переплачивайте))
güzel ürün yaklaşık Türkiye ye 35 gün civarinda geldi 15 gün gibi bir sürede İstanbul da pandemiden dolayı bekledi 24.5 TL civarı vergi geldi şok oldum
Fones bem legais. Qualidade do produto Boa pelo preço e muito boa qualidade de som, bem alto o volume. Só achei que deveria parear os dois ao mesmo tempo, pois sempre funciona 1 e temos que mexer um pouco para o outro funcionar, mas quando os dois estão parados fica show.
Por el momento se escuchan genial. Llegaron en tiempo récord para Aliexpress (21 días a México).
Llego antes del tiempo esperado. Gracias
Very cool headphones, the cover is made of flimsy plastic, charging is very short, came charged very loud and good bass, connected immediately both headphones. Everything is super, for such a price is very cool
Muy cómodos se escucha perfecto Me llegó en una semana
Headphones are excellent! The sound is very good. Delivery to Polotsk month. I will recommend to my friends
The sound will be good if it is good to put in the ear But it is difficult, because they are big