SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Badr-Stores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://badr-stores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Went all very long, but packed well and beautiful
Easy to use and good pigments, it took long to arrive but it was worth it
I want to USE this as a creamy Base for the eyeshadow. It is very oily so you want a very little amount of it which can be fixed with powder, but this way the coverage will be less. The brushes are just amazing, everything is so good for this price
Arrived in a short time about 27 days, the product as in the description professional shop I recommend buying it worth 5 stars
Perfect!!! I love him It took a long time to get to chile but I guess it's because of the corona virus issue.
Good communication with the store, I arrive very well protected, all intact in excellent condition, now all we have to do is try them. I delay almost 3 months but it is the Post Office responsibility of my country, I will buy again
Everything came in perfect condition, well packed
A wonderful set for makeup! I have been using for several months, completely satisfied
Just like the photo and looks quality. Just in time for halloween. Very happy
Exactly the same in the photo, beautiful colors, each thing came well packaged, add that colors are very durable and easy to apply thank you very much
Put almost 3 weeks to arrive. All sealed for well and comes in a plastic lovely thick for protection. Looks really great. Just the I try I update the feedback.
They finally arrived, the estimated delivery time was the one, the package came in good condition, I loved the presentation, the colors are all used to what I expected.
I heard a lot of good reviews, I got on discounts and decided to order, in my modest opinion, the set is excellent (very good, by the way, was packed), I will now learn to work with the makeup
Very good, as in picture
Todo llegó exactamente como se indica, tardo bastante en llegar pero estoy contento con el embalaje muy seguro y por supuesto con la calidad y pigmentación. Simplemente hermoso
Estou em choque rs Veio muito bem embalado, tudo perfeito. Testei rapidamente os pinceis e são muito macios, sem contar a qualidade da make. Fiquei muito feliz
Excellent quality, everything was super fast. The makeup is very cool, a bunch of extra. things in the set. The palette is a separate respect. Metal, heavy, mirror. Brushes are not bad. Good volume. Everything is super, thanks :) I managed to work them already, I attach pictures.
Make-up is afegal! I advise everyone. For its price such a set is just a find. Delivered in a month. Make-up with cosmetics from Imagic look on my page in Insta @ st_hemisphere
Very good quality paintings, are creamy and pigmented well, the only problem is that it took a long time for coronavirus but it is understood.
All great, but very long the waiting. Worth the price. I love.